Bematech Hardware Warranty Policy

[Updated  on 12/26/2018]


All Bematech products feature a limited depot warranty. If product is determined to be defective, we will repair or replace the product with refurbished or remanufactured parts or components during the warranty period. This warranty is valid only for the first consumer purchaser.


WARRANTY PERIOD

Product
Models
Period
All-In-One Terminals
SB9095 and SB1015 series
3 year
Computers
LC8100, LC8710 and LC8810 series
3 year
Kitchen Display Systems
LS6100 and LS8000 series
3 year
Bump Bar
KB1700 series
KB9000 series
1 year
3 year
Customer Displays
LDX1000, LDX9000, PDX3000 and LTX9000 series
LV3000 and LV4000 series
3 year
Cash Drawers
CR1000, CR3000, CD415 and CD330 series
3 year
Kayboards
KB5000 series
3 year
Touch Monitors
LE1015 and LE1017 series
3 year
Printers
LR2000, LR200M and LR1100 series
3 year
Scanners
S100U, 500U, BR200BT, BR800BT, I150, I500 and S303D series
3 year


WARRANTY EXCEPTIONS

  • Misused, altered, neglected, abused or carelessly handled products, or products used for any unintended purposes
  • Failure and/or malfunction caused by dirt, dust, grease or other contaminates in the operating environment
  • Non-compliance with Bematech published requirements for electrical power
  • Non-compliance with Bematech published requirements for installation and operating conditions
  • Non-compliance with Bematech published requirements for operating use and maintenance
  • Repair, modification or replacement of parts/components by a non-certified Bematech service provider
  • Use of supplies, cables or other parts/components not approved or specified in Bematech technical documentation

The Bematech warranty is voided if the product case/housing is opened for the following products: customer displays, magnetic stripe readers, programmable keyboards, touch screens and kitchen display systems. In the event that any of the above occur the warranty becomes void and Bematech has no obligation to repair or replace the product. Except as expressly described above, the hardware, firmware, drivers and accompanying written materials (including the user’s manuals and installation guides) are provided “as is” without warranty of any kind, including the implied warranties of merchantability and fitness for a particular purpose. In no event shall Bematech be liable for any direct, indirect, consequential or incidental damages arising out of the use or inability to use Bematech products, even if Bematech has been advised of the possibility of such damages.


OUT OF WARRANTY REPAIR

Out of Warranty Repair charges will be applied to products sent to Bematech for repair based one the following:

  • The warranty period has expired.
  • If damage as determined by Bematech is the result of abuse, wear or damage caused by the other conditions not included in Bematech warranty. (Note: Customers will be notified prior to repair of this condition and must confirm via email for Bematech to proceed with repair services.)
  • If product sent for repair are confirmed to be in working conditions by Bematech technical support engineers whether under warranty or no longer under warranty (Note: Customer will be notified of such charges before return shipment to customer.)


Inquiries or questions concerning Bematech warranty policy and services, please email at support@bematechus.com or call 516-248-0400 x 2.